CAREFULLY UNBOX YOUR PLANT
HELP YOUR PLANT ADJUST
FAQ'S
Where do your plants come from?
All of our plants are shipped to you directly from our plant grower/broker partner who works within the extremely stringent California Department of Food & Agriculture standards. We do not condone or support the unethical and unsustainable practices of wild collection and plant poaching.
How often do you restock plants online?
We make our plant runs for fresh plants 3-6 times a week, mainly on Tuesday, Wednesday, Thursday, and Friday, so plants are generally added to the online shop Wednesday, Thursday, Friday, and Saturday.
How do you protect plants from damage during shipping?
We start by only selecting plants with a good chance of surviving the process- some plants are just too delicate, which is why we choose not to offer them for shipping. Next, we pack them well to protect the foliage and health of the plant.
All plants are shipped via speedy shipping methods, ensuring they travel to their destination as quickly as possible.
Winter plant shipping protection must be added to your cart in order to receive refunds or replacements resulting from cold damage. Please add this item when ordering plants during the winter months (November - April) if you experience temps below 50°F.
Can you ship my plant pre-potted in a ceramic pot?
We only ship plants in grower pots. This protects both the plant and pot from damage. You are welcome to order pots along with plants- the pots will ship in a separate box though and may arrive at a different time.
Can I order things other than plants with my order?
Yes! We are happy to receive orders with a mix of plants and other products, but because plants are shipped from a different location than other items, non-plant items will ship in a separate box and additional shipping charges may be incurred. We will contact you in the event the actual shipping cost is more than our calculator estimates at checkout.
Can I change or cancel my order?
We will do our best to modify or cancel your order before it has been processed, usually within 1 day from when the order was placed. Email us at shop@foliacollective.com with any changes or cancellation requests and we will do our best to accommodate when possible.
When will my order ship?
Our plant grower ships orders as quickly as possible- you will see an estimated delivery date with the tracking information you'll receive after ordering.
Please ensure that the address used at checkout is a location where your package won't be sitting in the sun or cold all day- extreme temperatures can cause serious damage to plants.
Do you offer free shipping?
All plant prices INCLUDE the shipping cost.
Where do you ship?
We can only ship plants within the continental US.
Can I track my order?
Once your order ships, you will receive a shipping confirmation email with your order tracking number. Please note that we see the same information you do when viewing tracking information, but if you have questions not answered by that information, we're always happy to help.
POLICIES
LOST OR STOLEN PACKAGES
Please double check the shipping address you enter at checkout, and ensure your package is shipped to a secure location. If a package has been scanned as delivered, theft is outside of our control. We are unable to offer refunds for stolen packages.
If a package is lost and not scanned as delivered we will place a claim on your behalf with the carrier. Replacement or refund will be processed once the carrier has investigated the claim.
RETURNS/REFUNDS
We strive to only stock healthy plants that meet our very high standards.
For plants purchased online, we do our utmost to ensure product listings accurately represent the plants we are shipping out- including photos and product descriptions. Please inspect your plant for any serious damage or other issues ASAP. If you find any damage, please contact us within 48 hours. Because health issues are not always immediately apparent, you have 7 days from the delivery date indicated in the tracking information to contact us via email. All emails should include photos of the issue and condition of the box if needed.
Refunds for plant health issues will only be made if it is apparent that the tips on unboxing and helping your plant adjust, which we provide with every order, have been correctly followed.
For damaged packages or incorrect orders containing plants, email photos of the damaged package or incorrect items to shop@foliacollective.com within 48 hours of the delivery date indicated in the tracking information so we can remedy it or refund you.
Online returns will be processed within 5 business days of receipt of the returned package. We will send you an email as soon as your return has been processed. Refunds may take up to 72 hours to be processed, sometimes longer, depending on your bank or credit card company's individual policy.