CAREFULLY UNBOX YOUR PLANT
HELP YOUR PLANT ADJUST
Where do your plants come from?
All of our plants are hand selected from licensed local growers and brokers who all work within the extremely stringent California Department of Food & Agriculture standards. We do not condone or support the unethical and unsustainable practices of wild collection and plant poaching.
Why do my plants from Folia seem healthier? (This is seriously a question we get frequently!)
We take many extra steps to ensure our plants are as healthy and beautiful as possible. All plants first go through our detailed selection process while we're at our suppliers, where we inspect them for pests or symptoms of disease, and choose the plants with the best aesthetic qualities. Once in the shop, all plants are inspected again for pests and symptoms of disease, then cleaned and trimmed as needed before we add our detailed care cards. Plants that are especially susceptible to pests are preventatively treated when appropriate. Any plants found to have pests are either treated and kept in quarantine until we are certain they have a clean bill of health, or are given away for free with a full disclaimer about the pest issue. Plants with disease are discarded or given away for free with a full disclaimer about the condition. We never knowingly sell plants with health issues.
How often do you restock plants online?
We make our plant runs for fresh plants 3-6 times a week, mainly on Tuesday, Wednesday, Thursday, and Friday, so plants are generally added to the online shop Wednesday, Thursday, Friday, and Saturday.
How do you protect plants from damage during shipping?
We start by only selecting plants with a good chance of surviving the process- some plants are just too delicate, which is why many of the plants we carry in-store will sadly, never be offered for shipping. Next, we pack them well, using biodegradable tissue paper to cover the soil, a paper sleeve (and sometimes more tissue paper) to protect the foliage and then tape the pot down inside our boxes designed especially for shipping plants.
All plants are shipped via USPS Priority/UPS 2 Day or faster speeds only, ensuring they travel to their destination as quickly as possible.
In the case of widespread extreme weather like regional heatwaves, or cold snaps/blizzards, we may contact you to let you know your order will be delayed until the weather proves less of a threat to the health of the plants.
Can you ship my plant pre-potted in a ceramic pot?
We only ship plants in grower pots. This protects both the plant and pot from damage. You are welcome to order pots along with plants- we will just ship the pots in a separate box.
Can I order things other than plants with my order?
Yes! We are happy to receive orders with a mix of plants and other products, but because we use a special box for most plants, non-plant items will ship in a separate box and additional shipping charges may be incurred. We will contact you in the event the actual shipping cost is more than our calculator estimates at checkout.
Can I change or cancel my order?
We will do our best to modify or cancel your order before it has been processed, usually within 1 day from when the order was placed. Email us at firstname.lastname@example.org with any changes or cancellation requests.
Can I add a gift message to my order?
You can add a gift message to your order in the 'special instructions' box on the cart page. We include your note on a piece of paper, unless you also purchase any of the greeting cards available on our site, in which case we will write the note in the card for you.
When will my order ship?
Orders containing plants are only shipped Tuesdays and Wednesdays, in order to ensure plants aren't sitting in trucks over the weekend, so any order placed after 2pm on a Wednesday won't ship out until the following Tuesday.
Please ensure that the address used at checkout is a location where your package won't be sitting in the sun or cold all day- extreme temperatures can cause serious damage to plants.
What shipping methods do you offer?
We can ship via USPS, UPS, and FedEx. Shipping speeds and services can be selected at checkout. When we process your order, if a faster shipping method is found for the same rate, we will ship it using the faster method.
Do you offer free shipping?
No. In order to keep our prices reasonable and pay our staff a good living wage, we opt to not pad our product prices in order to offset the cost of free shipping (which is how many companies are able to afford to do so). Only actual shipping costs are charged, and in the event our shipping calculator over-estimates the cost, we will refund you the difference.
How much does shipping cost?
Shipping rates are calculated with a shipping calculator at checkout. In the event that estimated shipping costs are higher or lower than actual costs, we may contact you to about additional shipping charges, or refund any overage.
Where do you ship?
We can only ship plants within the continental US.
Can I track my order?
Once your order ships, you will receive a shipping confirmation email with your order tracking number. Please note that we see the same information you do when viewing tracking information, but if you have questions not answered by that information, we're always happy to help.
LOST OR STOLEN PACKAGES
Please double check the shipping address you enter at checkout, and ensure your package is shipped to a secure location. If a package has been scanned as delivered, theft is outside of our control. We are unable to offer refunds for stolen packages.
If a package is lost and not scanned as delivered we will place a claim on your behalf with the carrier. Replacement or refund will be processed once the carrier has investigated the claim.
We strive to only stock healthy plants that meet our very high standards. Plants purchased in-store are sold as-is and are non-returnable, except in special circumstances. If you wish to return a plant due to issues we should have caught such as pests or disease, please contact us within 7 days via phone or email.
For plants purchased online, we do our utmost to ensure product listings accurately represent the plants we are shipping out- including photos and product descriptions. We only offer the same hand-selected, high-quality, healthy plants online as we do in-store, but there are occasionally issues that we miss, or that don't present themselves immediately. Please inspect your plant for any serious damage or other issues ASAP. If you find any damage, please contact us within 48 hours. Because health issues are not always immediately apparent, you have 7 days from the delivery date indicated in the tracking information to contact us via email. All emails should include photos of the issue and condition of the box if needed.
Refunds for plant health issues will only be made if it is apparent that the tips on unboxing and helping your plant adjust, which we provide with every order, have been correctly followed.
For damaged packages or incorrect orders containing plants, email email@example.com within 48 hours of the delivery date indicated in the tracking information so we can remedy it or refund you.
Online returns will be processed within 5 business days of receipt of the returned package. We will send you an email as soon as your return has been processed. Refunds may take up to 72 hours to be processed, sometimes longer, depending on your bank or credit card company's individual policy.